Medicaid Portal
Medicaid Members:
Don’t Risk Losing your Health Coverage
Did you get a pink letter?
Pink letters were mailed to every Medicaid household in early May. If you don’t get your pink letter
by the end of May, Louisiana Medicaid has the incorrect mailing address for you. You need to
update your contact information as soon as possible.
If you got your pink letter, great news! Medicaid has your correct mailing address.
Medicaid sends letters to members when it is time to renew or they need more information.
If you get a letter in the mail, follow the instructions in the letter and respond immediately.
Members who elected to receive communications electronically should watch their email
for a notification to check their online account. If Louisiana Medicaid does not have your
current information, you could miss important letters about your health insurance coverage
and risk losing your health coverage even if you are eligible
How to update your contact information?
- Online at mymedicaid.la.gov
- By email at mymedicaid@la.gov
- Toll-free at 1-888-342-6207
Questions?
We are here to help! Give us a call and our Patient Assistance Program will be glad to provide free assistance.
Medicaid Portal
Medicaid FAQs
- How do I know if my contact information is up to date?
- What is a pink letter?
- What happens if I don’t update my contact information with Louisiana Medicaid?
- How can I check if my information is up to date?
- How can I contact my Medicaid plan?
Did you receive a pink letter? If so, your contact information is up to date with Medicaid.
If you don’t have a letter by the end of May, we need
to hear from you. Update your contact information by
visiting the self-service portal at MyMedicaid.la.gov or by
emailing MyMedicaid@la.gov,or by calling Medicaid at 1-888-342-6207.
You can also send address updates to your health plan by calling the number on the back of your insurance card.
Louisiana Medicaid mailed member households a pink letter to make sure we have your correct contact information.
Medicaid sends letters to members when it’s time to renew or they need more information.
If you get a letter in the mail, follow the instructions in the letter and respond immediately.
If you chose to get Medicaid notices electronically, watch your email for a notification to
check your online account. If Louisiana Medicaid does not have your current information,
you could miss important letters about your health insurance coverage and risk losing your
health coverage even if you are eligible.
If your contact information is wrong, you may miss important letters from Louisiana Medicaid and risk losing your health care coverage.
Make updates by calling your health plan, logging on to MyMedicaid.la.gov, emailing Medicaid at MyMedicaid@la.gov or calling
Medicaid at 1-888-342-6207.
Call your health plan at:
º Aetna Better Health: 1-855-242-0802
º Amerihealth Caritas: 1-888-756-0004
º Healthy Blue: 1-844-521-6941
º Louisiana Healthcare Connections: 1-866-595-8133
º UnitedHealthcare: 1-866-675-1607
