Non-Discrimination Policy:

As a recipient of Federal financial assistance, Richland Parish Hospital does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Richland Parish Hospital directly or through a contractor or any other entity with which Richland Parish Hospital arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U. S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

Richland Parish Hospital is an equal opportunity employer and does not discriminate on the basis of race, sex, national origin, religion, age, disability, or a Vietnam Era Status

In case of questions or complaints, please contact:

RICHLAND PARISH HOSPITAL
Alisha McVay RN, DON – Section 504 Coordinator
Telephone Number: 318-878-5171

For further assistance, or to file an official complaint:

Coordination and Review Section – NYA
Civil Rights Division
US Department of Justice
950 Pennsylvania Avenue, N.W.
Washington, DC 20530
(888) 848-5306 (toll free voice and TDD)
(202) 307-2222 (voice)
(202) 307-2678 (TDD)

MILDRED GREER
INTERIM ADMINISTRATOR
SECTION 504 DISABILITY DISCRIMINATION
GRIEVANCE POLICY

It is the policy of Richland Parish Hospital not to discriminate on the basis of disability. RICHLAND PARISH HOSPITAL has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794) or the U.S. Department of Health and Human Services regulations implementing the Act. Section 504 states, in part, that “no otherwise qualified handicapped individual…shall, solely by reason of his handicap, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance…” The Law and Regulations may be examined in the office of (Alisha Murphrey RN,DON 318-878-6329 ,Section 504 Coordinator, 407 Cincinnati Street Delhi,La.71232), who has been designated to coordinate the efforts of Richland Parish Hospital to comply with Section 504.

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. It is against the law for Richland Parish Hospital to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

Procedure:

Grievances must be submitted to the Section 504 Coordinator within 3 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.
A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.
The Section 504 Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 504 Coordinator will maintain the files and records of RICHLAND PARISH HOSPITAL relating to such grievances.
The Section 504 Coordinator will issue a written decision on the grievance no later than 30 days after its filing.
The person filing the grievance may appeal the decision of the Section 504 Coordinator by writing to the Administrator, Michael Carroll, 407 Cincinnati Street Delhi,La. 71232 within 15 days of receiving the Section 504 Coordinator’s decision.
The Administrator shall issue a written decision in response to the appeal no later than 30 days after its filing.
The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination on the basis of disability with the U. S. Department of Health and Human Services, Office for Civil Rights , U.S. Department of Health and Human Services, 1301 Young Street Suite 1169 Dallas,TX 75202 , 1-800-368-1019(voice) or 1-800-537-7697(TDD).
RICHLAND PARISH HOSPITAL will make appropriate arrangements to ensure that disabled persons are provided other accommodations if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier-free location for the proceedings. The Section 504 Coordinator will be responsible for such arrangements.

Civil Rights Public Notice:

Delhi Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Delhi Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Delhi Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:

· Information written in other languages

· Magnifying instruments for easier reading

· Provides free sign language interpreters via video for the hearing impaired

· Provides free language services to people whose primary language is not English through video language interpretation or by phone

If you need these services, contact the Delhi Hospital nurses station at 318-878-6315 or Alisha McVay 318-878-6329

If you believe that Delhi Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Alisha McVay (Section 504 Coordinator) amcvay@delhihospital.com 318-878-6329 (phone), 318-878-6427 (fax), 407 Cincinnati Street Delhi, LA 71232, or Sandra Williams 318-878-6381 phone, swilliams@delhihospital.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Alisha McVay or Sandra Williams is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Public Notice:

In accordance with Title VI of the Civil Rights Act of 1964, Richland Parish Hospital-Delhi offers language assistance measures to persons who are Limited English Proficient (LEP) free of charge. These services include: CyraCom Dialingual Telephone Interpreting System, use of bi-lingual staff, language identification flashcards, and available printed material.

In accordance with Section 504 of the Rehabilitation Act of 1973: 45 CFR Part 84, Richland Parish Hospital-Delhi offers auxiliary services for individuals who are disabled and require such services to facilitate communication in order to provide quality healthcare.

These services include:

Communication through exchanging written information between patient and staff, telephone handset amplifier, sign language interpreter, closed caption decoders for television set, TTY/TDD, printed and/or pictured information enabling those who are speech impaired to communicate by pointing, and raised nurse call light for the visually impaired.

Please contact the Nurses Station at 318-878-6315 or inform the admitting nurse if you need assistance.

Language Assistant Services:

Click Here for More Information on our Language Assistant Services

ATTENTION: If you speak [ENGLISH], language assistance services, free of charge, are available to you. Call 1-318-878-6315.

ARABIC مقر) مقرب لصتا .ناجملاب كل رفاوتت ةیوغللا ةدعاسملا تامدخ نإف ،ةغللا ركذا ثدحتت تنك اذإ :ةظوحلم 15.
(318-878-6315) :مكبلاو مصلا فتاھ

CHINESE 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-318-878-6315）。

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.دﯾرﯾﮕﺑ سﺎﻣﺗ 1-318-878-6315 ﺎﺑ .دﺷﺎﺑ ﯽﻣ مھارﻓ

FRENCH ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-318-878-6315

GERMAN ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-318-878-6315

JAPANESE 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-318-878-6315まで、お電話にてご連絡ください。

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PORTUGUESE ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-318-878-6315

RUSSIAN ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-318-878-6315

SPANISH ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-318-878-6315

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FILIPINO

THAI เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-318-878-6315

URDU لاک ۔ ںیہ بایتسد ںیم تفم تامدخ یک ددم یک نابز وک پآ وت ،ںیہ ےتلوب ودرا پآ رگا :رادربخ ںیرک1-318-878-6315

VIETNAMESE PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-318-878-6315